Why is my deposit being declined?

Common reasons behind a declined credit card and deposit problem may be related to:

  • Incorrect payment information: Incorrect credit card number or expiration date. You may verify your payment information or use an alternate form of payment or credit card. 

  • Insufficient funds: is a banking term for when your account does not have enough money available to cover a payment. 

  • Expired Card: You have an expired credit card. You may use an alternate form of payment or credit card. 

  • 3D Code: Before you complete your deposit, you will receive a code by SMS/email that will enable you to complete your payment. This process is known as 3D secure.
      • If you're not receiving the code, we suggest you directly contact your bank's customer service to request a code or to check what the problem is.
      • If pop-ups aren’t allowed, this new window won’t open, and you won’t be able to complete that transaction. When a pop-up is blocked, the address bar will be marked Pop-up blocked. Fortunately, the fix is simple. You can decide to allow pop-ups.
  • Required OTP: A One-Time Password (OTP) is a password that is valid for only one login session or transaction, on a computer system or other digital devices. OTP is automatically generated via SMS to your mobile for authentication.
      • If you're not receiving the code, we suggest you directly contact your bank's customer service to request a code or to check what the problem is.
      • If pop-ups aren’t allowed, this new window won’t open, and you won’t be able to complete that transaction. When a pop-up is blocked, the address bar will be marked Pop-up blocked. Fortunately, the fix is simple. You can decide to allow pop-ups.

  • Limit exceeded: Every credit card has a limit that you cannot exceed. The solution here is simple: make sure to check your balance frequently to know exactly how much money you have available. 

  • Activity limit exceeded: In case there is a restriction on a number of transactions you can make within a certain period, then your issuing bank will decline the transaction when that limit is reached.

All the reasons above might give you a general idea of why your transaction was declined. However, the general idea is not enough when it comes to solving the issue.

 

 

 

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