Why I can't withdraw?

There are a couple of reasons why it is not possible to withdraw at given times;

Check if you met the documentation requirements. Non-receipt, illegible or incomplete, still awaiting approval could delay the procedure. This is a regulatory requirement and a stage in the process that must be complied with.

It is also possible that you received a bonus but have not yet reached the required trading volume, in which case you will not be able to withdraw funds until you have fulfilled these obligations of the bonus.

Another reason may be that you are trying to withdraw all your balance while you still have open trades. Remember that your open trades also need balance to be supported. This is called Used Margin. 

NOTE: Withdrawal amounts have to be entered above the black line on "Withdraw Funds" section. If no amount is entered, the button to "CONFIRM" will be greyed out.

For more information please refer to the link: WITHDRAWALS

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